PayTrace follows every PayPal order from checkout to capture, matches it with webhooks and server logs, and tells you what went wrong before a blind retry charges your customer twice.
A failed payment rarely leaves a single clue. PayTrace joins what PayPal, your server and the buyer's browser each saw into one lifecycle you can read top to bottom.
Order approvals, captures and signature-verified webhooks, with out-of-order events de-duplicated.
Lifecycle transitions, HTTP read timeouts and stage-by-stage latency from your own server.
Session replay with stalled-spinner detection. Card and form inputs are masked in the browser.
When your backend times out waiting for PayPal's capture response, PayTrace marks the payment CAPTURE_UNCERTAIN and stops blind retries until the provider status is reconciled.
Every investigation separates facts, inferences and recommendations. If the AI is offline, deterministic rules still produce a root-cause diagnosis.
The AI can propose a fix, but no refund or cancellation runs until an operator signs off in the Approval Inbox.
Compare a failed payment with a recent successful one to see exactly which stage slowed down or which confirmation went missing.